Mystery shopping services have been a staple for department stores and restaurants for years as a way to evaluate customer experiences and service. Because employees are unaware of the secret customer’s identity, mystery shoppers receive the same service as every other visitor that day. The process lets stores detect potential problems with service, access and client representatives.

Updated 2021

Unbiased third-party secret shoppers objectively document their experiences and help businesses understand what average consumers experience online. They clearly show what areas of customer interaction and website functionality need improvement. Online customers come and go with the click of a mouse. It is essential that businesses find what they want and provide the products, services, and ease of purchase demanded in the e-commerce world.

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• https://mystery-shopper.worldclips.com/